Phil Lu’s QuickOrder is an “iPhone/iPod Touch application that allows the users to purchase their favorite Starbucks drink without waiting in line”. It’s also a great example of what will be possible when the entire world lives in your cell phone.
Instead of actually interacting with a real live person, you simply point and click in your order, complete with customization and a kind little thank you area to remind your barista that someone actually cares about what they’re doing.
There is even a semacode system in place to verify your order.
Will this be the future of customer service? Considering the fact that this goes one step further towards a world where we cease to interact directly (and despite how beautiful and simplistic this looks), I sure hope not.